All orders for items that are currently in stock are shipped within 48 hours Monday – Friday 8am – 5pm. All New Zealand deliveries are made through NZ Post and generally take 1-3 working days. Rural Deliveries may take an extra 1 – 3 working days depending on location. We can ship to a physical address or PO Box. We will email you a link to track your parcel. If your order has not arrived within 7 days, please send us an email orders@parisian.co.nz with the recipient name, address and invoice details.

As we make everything locally and by hand in our own workrooms, we’re able to turn around most out-of-stock items in 7 days or less.

We can ship internationally on request via DHL. Please contact info@parisian.co.nz with your location, and what you would like to order, and we can provide a quote for delivery.

If you have a Parisian Crafted item that you would like repaired, please contact us on info@parisian.co.nz, preferably with detailed images of the repair required. We will always endeavor to repair if possible.

Yes of course, we can exchange belt sizes. Please see the return tab below for more information on how to do this.

If you would like to return or exchange your purchase for any reason, please follow the returns procedure below:
Email us at orders@parisian.co.nz with your invoice number, what you’re returning and whether you would like to exchange your item or if you would like a refund.
If you wish to exchange an item for an alternative item please advise the code and colour if applicable of the alternative item in your email.

Please send your return back to us – securely wrapped with all the original swing tags etc. Include inside either a print out of your email or your name and the invoice number the goods were delivered with on a piece of paper with the item/s.

Send to:
Parisian
4 Poynton Terrace
Auckland 1010

We will acknowledge receipt of your return via email when we have received your parcel.

If you discover that your item has a fault please contact us at orders@parisian.co.nz or on 09 303 4129 within 7 days of receiving the item, with your name and invoice number. Parisian will happily repair or replace all goods that are classified as faulty after assessment and our own discretion. If we cannot repair or replace your item, we will refund you. Items that are damaged as a result of wear and tear are not considered to be faulty.

Your refund will be credited to the original purchaser’s credit card, unless otherwise arranged. Please note, card refunds may take up to 3 business days for your bank to complete, depending on their processing time. This can vary between card issuers.

If you are interested in becoming a Parisian  stockist, please get in touch with us at info@parisian.co.nz.